RETURNS

RETURN PROCESS

We are obsessed with customer satisfaction so rest assured; we will work with you to ensure a satisfactory outcome.

To return an item:

All returns and exchanges must be pre-authorized by a Pink Woolf representative.

Contact us at +91-89205 68359 or email hello@pinkwoolf.com to speak to a Customer Service Representative to receive your return instructions.

To obtain your refund, the item must be returned to us within 30 days of purchase, in new, unused condition (for sanitary purposes), in the original packaging, same condition as sold, with tamper-proof seals unbroken, if present, and with all literature and factory seals in place. All orders returned within 30 days will receive a refund via original payment method. If it is over 30 days we will issue a credit that can be used at pinkwoolf.com. Please keep a copy of the email confirmation.

RETURN POLICY

We will initiate a reverse pickup (where possible) however sometimes, this may not be possible. You are then responsible for shipping charges to return the item, with exception of damaged, defective or incorrectly shipped items.

Refunds or exchanges do not apply to Safety Razors (if used), safety blades sampler packs, which have been partially used, or any other product whose seal has been broken.

Securely pack the item(s) you are returning and include a copy of your original packing slip. Ship the item only to the address provided to you by our Customer Service Representative when obtaining your return authorization. After we receive, inspect and process your return, a refund (less shipping) will be issued within 7 business days of receipt.

All Sale/Clearance items are final sales, no returns can or will be made. Please see the Free Shipping policy for an additional exception.

For your protection, insure the package and ship via a traceable method. Pink Woolf is not responsible for lost or damaged packages.

DEFECTIVE, DAMAGED, OR INCORRECT ITEMS